For support leads

Speed or quality, pick one — SoftReply lets you stop choosing.

You're asked to answer faster, keep quality high, and prove support matters to the business, all with two to fifteen agents and scattered tools. SoftReply drafts every reply for your agents to approve, so speed and quality come from one system.

Start free

A day, before and after.

The Monday queue

Agents open a shared inbox where every message already has an AI-drafted reply grounded in your knowledge base, so they review and refine instead of starting from a blank page.

The quality question

Because a named agent approves every send, you can turn on more AI autonomy per mailbox only where you trust it, and keep a human in the loop everywhere else.

The board update

Instead of guessing at support's impact, you get resolution rates, first-reply times and per-channel volume that show where the team creates value.

The three that matter most.

Grounded in your knowledge base

Every draft cites the verified fact it drew from by number, and when the AI has no verified basis it writes no draft at all and says so instead of guessing.

Per-mailbox autonomy controls

AI drafts everywhere and a named human approves by default, with autonomy you opt into per mailbox only where you've earned the trust.

Full audit trail

Every send is recorded with the name of the person who sent it, and a draft sent unedited also carries the fact it cited and the model's confidence — a record instead of a memory.