The reviewed-AI workflow, where a named human approves every reply, is included in every tier. You pay for seats and reach, never for the honesty.
AI drafting, human approval, cited facts and the full audit trail are in Starter exactly as they are in Enterprise. Higher tiers add channels, volume and controls, not integrity.
For growing support teams adding channels and sequences.
Start free trialFor high-volume teams that want every channel and finer autonomy controls.
Start free trialFor organisations that need bring-your-own infrastructure, a signed DPA and volume terms.
SMS is billed per message on top of your plan: 1 kr per outgoing and 2 kr per incoming SMS (prices in Norwegian kroner).
Yes. You can try SoftReply before you pay, with the full reviewed-AI workflow, so you approve real replies during the trial.
Pricing is per seat, per month. You are billed for the seats your team uses, and you can change your plan as the team grows or shrinks.
No. SoftReply runs fully hosted by default. Bringing your own AWS SES, S3, Twilio or ElevenLabs is optional and available on Enterprise for teams that want to keep infrastructure in their own accounts.
A seat is one person on your team who logs in to read, draft or approve conversations. Your customers are never charged as seats.
SMS is metered per message, on top of your plan — 1 kr for every outgoing SMS and 2 kr for every incoming SMS, in Norwegian kroner. You see your SMS usage in Settings, so the invoice never surprises you.
In the EU by default. A sub-processor list is available on request, and a signed DPA is available for teams that need one.
Yes. SoftReply is built in Oslo by Skiwo AS, and we answer in Norwegian and English.
Honestly, a few seconds. A teammate reads the draft and approves it before it sends, and that pause is what lets you put a real name behind every answer. For narrow, safe, high-volume intents you can raise a mailbox's autonomy so those replies go out on their own, keeping the human pause where it actually matters.