SoftReply is live in beta — email, chat and phone carry real traffic today.Try it out →

Roadmap

What we're building, what's up next, and what already shipped. Every count below is a real person asking — we never seed them.

Ideas3

Video calls + screen sharing in live chat
nobody asked yet
Quick replies (canned responses) in chat

Insert saved answers into a live chat with one click, the same way you already can in email.

nobody asked yet
Bring your own Twilio number

Connect a phone number you already own instead of buying one through us.

nobody asked yet

Up next0

Nothing here right now.

Building2

Browser alerts for your own tickets, not just broadcasts

Signed-in customers get a browser push the moment we reply to their specific conversation.

nobody asked yet
Two-way SMS
nobody asked yet

Shipped7

Web push for browsers (no app needed)
Jul 19
Chat typing indicators + realtime (no page polling)
Jul 19
Call forms: capture structured fields on every phone call
Jul 19
Knowledge backfill from your support history
Jul 19
Import your Help Scout history
Jul 18
Live chat with verified visitor identity
Jul 18
AI phone receptionist on your own number
Jul 18

Request something

Ask for anything

One line is enough. A human reads every request and answers honestly — including "not yet".

Request something

A human triages every request — counts on the board are never seeded.