SoftReplyFront
AI reply workflowDrafts every reply; a named human approves before send. Autonomy opt-in per mailbox.Autopilot resolves autonomously and Copilot assists — you pick what to automate, rather than every draft passing a named approver.
PhoneAI receptionist answers, fills a call form, files recording + transcript as a ticket.Voice via telephony partners (Aircall, Dialpad); human agents, not an AI receptionist.
Audit trailApprover name on every send; source fact number and confidence on every AI-drafted send.Real admin audit log on every plan (365 days) — settings and teammate changes, not AI-approver / source-fact / confidence per send.
Data residencyEU by default; bring your own AWS SES for outbound email.US or EEA hosting on request — a region setting, not per-message control; no bring-your-own infrastructure.
CRM + sequencesBuilt in — not a separate product.Contact management only; CRM + sequences via its integrations library.
Every row is checked against the vendor's own public product docs, last on 22 July 2026; no pricing rows, since those move too often. These products ship fast — if a row has gone out of date, tell us and we will correct it.